You may return most new, unopened items within 30 days of delivery for a full refund. For any returns, you will need to cover any postage costs to us. However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of returning the item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). As soon as we have confirmed the item has been returned, we will go ahead and begin processing the refund.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We will provide you with a returns address and an RA (Returns Authorisation) number and will notify you via e-mail of your refund once we’ve received and processed the returned item.
Shipping and Delivery
We currently only ship to the UK. We do intend on adding International Shipping to our services, but this is currently not available. However, if you do have any special requests, then please contact us and we wil do our best to accomodate your wishes.
We willl usually dispatch orders the next day, but please allow up to 3 working days for dispatch. Shipping usually takes 1-3 working days but in some instances can take up to 5 working days due to unforseen circumstances.
Generally you will receive your goods within 3 working days of placing your order, but please allow 5 working days before contacting us, whereby we will happily assist you further and investigate that particular delivery to ensure your order reaches you in the fastest time possible.
Where an order is placed after 4pm on a given day, the next working day will be deemed as the first working day for that delivery. Orders placed before 4pm will be counted as that being the first working day.
Please also note that where the shipping rates are not strictly specified, some items we sell are calculated on a weight-based method. The weight of any such item can be found on its detail page. For these items, please add the item to your cart and proceed to the checkout to determine the projected delivery cost. You can always then delete it from your shopping cart if you wish. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If there is anything else you would like to know, regarding Shipping and Returns, please Contact Us and we will be happy to help.